Refund Policy

At Geek Best Shop, we strive to provide excellent technical services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our services.

1. General Refund Policy

We offer refunds under specific circumstances as detailed in this policy. All refund requests are evaluated on a case-by-case basis and are subject to the terms outlined below.

2. Eligibility for Refunds

2.1 Service-Based Refunds

Refunds may be granted in the following situations:

• Service Not Rendered: If we are unable to provide the agreed-upon service due to our unavailability or technical limitations on our end.
• Service Cancellation: If you cancel a scheduled service with at least 24 hours notice before the appointment time.
• Unsatisfactory Service: If the service provided does not meet the agreed-upon specifications and cannot be rectified.

2.2 Subscription-Based Refunds

For our subscription plans, refunds are available as follows:

• Within 14 Days: Full refund if canceled within 14 days of purchase and no services have been utilized.
• After 14 Days: Pro-rated refund based on unused portion of the subscription period, minus a 10% administrative fee.

3. Refund Processing

4. Non-Refundable Services

• Completed Services: Services that have been successfully completed as per the original agreement.
• Digital Products: Software licenses, digital downloads, or access codes that have been provided.
• Custom Work: Services that involve custom configuration, programming, or specialized setup.
• Emergency Services: Emergency or after-hours services that were requested and provided.
• Third-Party Costs: Costs incurred for third-party software, hardware, or parts that have been purchased specifically for your service.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at refunds@geekbestshop.com or call (888) 848-1670
2. Provide your service details, including invoice number and date of service
3. Explain the reason for your refund request
4. Provide any supporting documentation or evidence

We will review your request and respond within 3-5 business days.

6. Partial Refunds

In some cases, partial refunds may be granted when:

• Only part of the service was completed
• There were issues with specific aspects of the service
• You decide to cancel a service that is already in progress

7. Refund Exceptions

We may make exceptions to this refund policy in cases of:

• Technical errors on our part that significantly impacted service delivery
• Misrepresentation of our services or capabilities
• Extenuating circumstances that prevented service completion

8. Refund Summary Table

Service Type	Refund Eligibility	Timeframe	Notes
One-time Service	Full refund	Before service begins	100% refund if canceled 24+ hours in advance
Subscription Plans	Pro-rated refund	Within 14 days	Full refund if no services used; pro-rated after
Emergency Services	No refund	N/A	Emergency services are non-refundable once dispatched
Hardware/Software	Case by case	7 days	Subject to manufacturer warranties and return policies
Remote Support	Partial refund	During service	Refund based on time not used if service is interrupted

9. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

1. Request a review by our management team
2. Provide additional evidence or documentation
3. Seek mediation through the Better Business Bureau if applicable

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify customers of significant changes.

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